Emotionally Intelligent and Empathy

Emotional Intelligence is the ability to recognize, understand and influence the emotions of ourselves and others. This means being aware that emotions can drive our behaviour and impact people (positively and negatively), and learning the way to manage those emotions – both our own and others. Empathy is the capacity to know another person's point of view or the results of such understanding.

Emotional intelligence is widely celebrated as a valuable commodity because it can predict life outcomes we care about, such as academic performance, psychological adjustment and workplace success. Using emotional intelligence in the workplace can improve decisions, help social interactions run smoothly, and enhance employees’ ability to manage stressful times.

Benefits of EI & E workshop:

• Identify your own emotions and understand the importance of them.

• Develop and improve the Emotional Quotient

• Motivate the teams

• Retention of teams and employees at the organisational level

• Manage yourself and others(peers, members)

• Enhance customer service

• Improve leadership skills

• Manage changes and conflicts

• Better decision making

• Improve listening skills and communication skills